Service and repair

Fast Reliable Service

If you need garage door service, Thompson Overhead Doors can help!

Both your garage door and opener need to be checked regularly to ensure that they continue to operate safely and efficiently. Regular maintenance can save you the cost of emergency repair, extend the lifetime of your door, and give you peace of mind.

Thompson Overhead Doors specializes in the repair and maintenance of garage doors and electric door openers. Our experienced technicians know how to rapidly and safely repair or service your door, whatever the make or model. If you have an emergency, we will not only fix the problem, but we will service your equipment entirely and make recommendations to improve its performance.

Our garage door "tune-up" checklist includes:

  • Inspect entire garage door and opener system, including
  • Tighten and inspect all door hardware
  • Lubricate all moving parts such as hinges, rollers, pulleys and springs
  • Check bottom rubber and vinyl weather-stripping to be sure door is sealed properly
  • Check spring tension and make sure door is balanced properly
  • Check cables and springs for any fraying or wear

As certified Garaga Experts, we meet the highest levels of professionalism.

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Safety reversal test

The safety reversal function of your opener is an extremely important feature of your opener. Testing this function ensures the correct operation of your opener and door.

The reversal system test should be performed:

  • Once per month.
  • Anytime the travel or force limits are reset or changed. Once the adjustments have been set and the door has been run up and down twice to "learn" the new settings, you must test the reversal system for proper operation.
  • Place a 1-1/2" high rigid object (or a 2x4 laid flat) on the floor directly in the path of the door. See Fig. 44.
  • Start the door in the downward direction and watch what happens.
  • When door contacts the object (or 2x4), it should stop, reverse, and automatically return to the fully opened position.
  • If the door does not reverse, reset the down travel limit so that the door travels slightly further down in the closed direction. Then, retest the unit as described above.
  • If the door still does not reverse, disconnect your opener and call a service person.
Safety reversal test - Fig. 44

Top 3 garage door safety tips for your home

Watch Your Fingers!

Since your garage door is most likely the largest and heaviest opening in your home.

Every year, many unsuspecting homeowners injure their fingers by placing them between the door sections to pull down on the door.

Check Your Cables

Your garage door cables are affected by everyday use.

Visually inspect the cables that attach the spring system to the bottom brackets on both sides of the door. If these cables are frayed or worn, they are in danger of breaking, which can cause injury. Due to the dangers associated with high spring tension, these cables should be replaced only by a trained technician.

Safety Reverse

Your garage door opener should be equipped with a safety reverse system to ensure that the garage door is not able to close completely should something be under the door!

Since 1993, all openers manufactured for the U.S. must include a safety reversing feature such as photo eyes. If your opener lacks a safety reversing feature, it’s time to get a new opener.

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